Here to Help

Frequently Asked Questions

Question:

Who is Tempest for?

Answer:

Tempest is for anyone who wants to stop drinking, stay sober, or take a closer look at their relationship with alcohol.

Question:

Can I use Tempest with other treatment programs?

Answer:

Yes. Tempest can be used on its own, or as a supplement to other recovery programs.  We encourage you to use the resources that are available to you, like community support meetings and 12-step programs—whatever helps you get sober is a good thing. 

Please note, Tempest is not a detox program. If you are in acute addiction, or experiencing symptoms of alcohol withdrawal you should seek medical attention immediately.

Question:

Does the Tempest program work?

Answer:

In a study done in partnership with the University of Buffalo and Syracuse University, Tempest’s evidence-based recovery program was shown to reduce the symptoms of Alcohol Use Disorder (problematic drinking) by 50% as well as a 25% reduction in the severity of anxiety and depression symptoms.

Question:

Why do we charge money?

Answer:

We employ a staff of experts. Each of our teachers, clinical supervisors, experts, and even some of our customer service specialists have a background in holistic recovery. All of our Care Team, including our counselors, coaches, teachers, and peer supporters receive trauma-informed training to better help our members.

We use evidence-based recovery modalities. Tempest uses a combination of scientifically-backed recovery modalities to holistically address Alcohol Use Disorder. With clinically-validated treatments like Cognitive and Dialectical Behavioral Therapies, Mindfulness-Based Stress Reduction, and peer intervention, our members are given an in-depth overview of how addiction and alcohol affect the brain. Our materials are all thoroughly researched and reviewed by our clinical team to ensure accuracy...

Question:

What is your refund policy?

Answer:

You can receive a full refund if cancellation occurs within 7- days of purchase. 

After 7 days, you can cancel your membership for the following month to receive a prorated refund. However, you must cancel by the 10th of the prior month. For example, if you purchase a plan on April 1st and request to cancel membership on May 8th, your membership will end on June 1st, and you’ll receive a refund for the remaining 10 months of membership.

You have the option to cancel membership to receive a prorated refund within the first 3 months of the program. After 3 months, the program is non-refundable. 

Please note: after 7 days, there is a non-refundable $487 initiation fee for the Complete Membership.

Question:

Can men use Tempest?

Answer:

Yes. Men are welcome to sign up for Tempest and be a part of our community. Men have been using Tempest since the very start.

We use a feminine-centric recovery modality, which means we focus on your healing and growth, rather than breaking down your ego. We’ve found that a holistic approach to recovery—acknowledging and addressing root causes like trauma, mental health issues, and social/environmental factors in addition to our drinking—has helped us achieve sustainable sobriety. But feminine-centric does not mean that this is a recovery program only for women. Tempest is made for everybody, and we make it a priority to not exclude anyone.

Bridge Club local is for women and gender non-conforming individuals. Virtual Bridge Club is open to all genders.

Question:

Do you offer in-person support?

Answer:

Yes! Bridge Club is a free Tempest community-led peer support group for folks who are sober or interested in sobriety. It’s a way to connect our community, and ensure we have physical space to engage in intimate conversations and process what’s happening in our recovery and our lives. Our mission is to empower individuals seeking connection to find and build meaningful relationships that support a sober lifestyle. 

Due to COVID-19, we’ve moved all of our local Bridge Club meetings to an online format until further notice.

Question:

Can I use my FSA or HSA to pay for Tempest’s offerings?

Answer:

Many people may have a Health Savings Account (HSA) or Flexible Spending Account (FSA) through their health insurance or employer. These funds can be used to pay for a variety of medical and healthcare related expenses. Substance use education, peer counseling and self-help groups are included in these expenses, which has allowed our students to use HSA/FSA funds to pay for Tempest in the past. Tempest cannot guarantee that your particular HSA/FSA administrator will accept our receipt, but our customer service team will work with you to the best of our ability as any issues arise.

If you would like to use your FSA/HSA, please purchase Tempest through our site, using your FSA/HSA information. Once you’ve completed your purchase, submit your receipt to your administrator. If you have any questions or need further help, please email us at support@jointempest.com.

Question:

What should I do if I think I’m withdrawing from alcohol?

Answer:

Alcohol withdrawal can be a medical emergency and is often characterized by insomnia, rapid heartbeat, changes in blood pressure, sweating, tremors and/or hallucinations. If you are concerned you may be experiencing withdrawal contact your medical provider immediately. While we have plenty of resources to support you in your recovery, we are not a medical provider and your safety is our first priority.

Question:

What if I’m also struggling with depression or anxiety?

Answer:

Excessive alcohol use is heavily tied to symptoms of depression and anxiety. Many of our participants come into our program feeling depressed and anxious, either as a result of their alcohol use or exacerbated by it. We find that as members reduce their alcohol intake and take charge of their lives, these symptoms begin to lessen. Sometimes a member may need more intensive mental health care, and in those instances, our staff may reach out to offer additional resources.

Question:

Which membership plan is right for me?

Answer:

Tempest Membership offers three plans— Complete, Daily, and Community. Which plan is best for you depends on where you are in your recovery journey and how much time you are able to commit.

Complete: If you are totally new to sobriety, if you are drinking and would like to quit, or if you’ve quit already but need support dealing with anxiety or depression, we recommend Complete. With this plan you’ll get Tempest Intensive, our 4-week course that provides a comprehensive overview of addiction and the kinds of recovery modalities that can help you. 

Daily: If you’re already sober and want to enrich your life beyond just quitting drinking, we recommend our Daily plan. Daily can help you build on your foundation of sobriety while you continue to learn new ways to navigate relationships, finances, mental health, and more. Daily is also recommended for folks who are sober-curious, or just looking to explore an alcohol-free lifestyle without the time commitment of the 4-week Tempest Intensive. 

Community: This plan is designed for people who want to expand their recovery support network with minimal expert guidance. Community gives you access to our private community and support meetings, where you can meet new friends, talk about your experiences, and give/get peer support from others on the same path.

Question:

Do I need Facebook to join Tempest Community?

Answer:

No. Tempest has developed our own private, proprietary community platform independent from any other social media platforms. No Facebook required!

Question:

Who is my Care Team?

Answer:

The Tempest Care Team includes our Peer Coaches, Accountability Coaches, Subject Matter Experts, and Clinical Advisors—any staff who have received trauma-informed training to work with our members.

The involvement of the Care Team depends on the membership plan you choose. Tempest Complete is a guided program, which means you’ll be hearing from your Peer Coach and the experts who are giving lessons, as well as any additional coaching services you opt into. 

Tempest Daily is self-guided, however there are daily lessons and weekly support calls and workshops to get support from your Care Team. Tempest Community will generally have less involvement from the Care Team except for those moderating the community platform.

Question:

What is Alcohol Use Disorder?

Answer:

Alcohol Use Disorder (AUD) is a pattern of problematic drinking that runs on a spectrum of mild, moderate, to severe levels of alcohol dependence.  Being on the AUD spectrum doesn’t mean you are abnormal—it means it’s time to learn some better coping mechanisms.

Everybody experiences AUD differently, so if you believe your drinking is an issue, regardless of where you are on the spectrum, you have the right to seek help.

Question:

Can I refer a friend/family member to this program?

Answer:

You can share our program information with someone else. However, please note that this is a self-select program, which means whoever you refer will need to choose to enroll themselves—you can’t enroll on someone’s behalf.

Question:

I’m already sober, can I join this program?

Answer:

Yes. Tempest membership is a great way to strengthen your existing sobriety and connect with other people in recovery. For folks who already have some sober time, we recommend checking out our Community plan or Daily plan.

Question:

I’m still drinking, can I join this program?

Answer:

Yes. Tempest is designed for the whole spectrum—those still drinking, those who are starting to go through periods of abstinence, those who are far along in their recovery. This program is not designed to just help you quit drinking, it’s designed to address the things that caused you to drink in the first place, and to help you create a life that is purpose-driven, meaningful, joyful, and empowering. 

The bottom line is that you and only you can really know when it is time to start attempting to remove alcohol from your life. You got here, that means you understand that you need to change something and you are actively doing something about it.  So if you’d like to sign up for Tempest and you’re still drinking, that’s ok. You won’t be the only one. As you go through the program, you will know when it’s time to start removing booze and testing out sobriety.

Please note: if you are in acute addiction, or experiencing symptoms of drug or alcohol withdrawal you should seek medical attention immediately.

Question:

I also do AA. Can I join this program?

Answer:

Yes. Tempest can be used on its own, or as a supplement to other recovery programs like AA. We encourage you to use all of the resources that are available to you, including community support meetings and 12-step programs—whatever helps you get sober is a good thing.

Question:

Is this program 12-step based?

Answer:

No. Tempest may be used along with 12-step programs, but we are not a 12-step based program. To learn more about how Tempest works, visit our membership page.

Question:

Does this program help with other addictions or issues like eating disorders, smoking, marijuana, or other drugs?

Answer:

While some members have used our program in the past to help with other addictions, our program is not designed to support recovery outside of alcohol. We also currently only measure and improve our efficacy in regards to alcohol recovery.

Question:

Do you offer Medication Assisted Treatment (MAT)?

Answer:

No, Tempest does not currently offer MAT.  Rather than a medication-first approach, we take a medication-next approach. We empower individuals to first explore non-medical options, before supporting their recovery through higher levels of care, including MAT when medically necessary.

Question:

Is this program available outside the U.S.?

Answer:

Since the program is online, it is available anywhere you have a strong internet connection and you have access to a desktop, laptop, tablet, or smartphone. Please note that our live events, however, are scheduled for Eastern Time, with some Pacific Time options.

Question:

Is this program accessible for people who are visually impaired, blind, or deaf?

Answer:

We are working to make our program more accessible, but we know that we have a long way to go. We don't currently offer alt text, support for text readers, or closed captioning for either lesson videos or live events.

If you're concerned about the accessibility of our program for your needs, please let us know at support@jointempest.com. We can send you a test video and PDF to see if you will be able to use our materials. Thank you for your patience as we work to make our program more accessible to everyone.

Question:

I can’t afford this program, do you offer discounts?

Answer:

To accommodate our members, we offer a split payment plan for Daily or Complete, or a 10% discount when you pay in full. If you are unable to afford the program, we offer a scholarship, you can read more about those details here.

Question:

Is my data safe? Is your platform secure? Do you sell data?

Answer:

We are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which means your data is protected in accordance with HIPAA regulations. We do not sell data, but (with consent) we do use intake and outcomes data for efficacy purposes. This data is anonymized and no personal contact information is associated with any data.