Here to Help

Frequently Asked Questions

Question:

Who is Tempest for?

Answer:

Tempest is for anyone who wants to stop drinking, stay sober, or take a closer look at their relationship with alcohol.

Question:

Can I use Tempest with other treatment programs?

Answer:

Yes. Tempest can be used on its own, or as a supplement to other recovery programs.  We encourage you to use the resources that are available to you, like community support meetings and 12-step programs—whatever helps you get sober is a good thing. 

Please note, Tempest is not a detox program. If you are in acute addiction, or experiencing symptoms of alcohol withdrawal you should seek medical attention immediately.

Question:

What does clinically-proven mean?

Answer:

Tempest has partnered with University of Syracuse and Buffalo researchers for an ongoing study of the efficacy of our program. Tempest’s Intensive recovery program was shown to reduce the symptoms of Alcohol Use Disorder (problematic drinking) by 50% as well as a 25% reduction in the severity of anxiety and depression symptoms.

Question:

Why do we charge money?

Answer:

We employ a staff of experts. Each of our teachers, clinical supervisors, experts, and even some of our customer service specialists have a background in holistic recovery. All of our Care Team, including our counselors, coaches, teachers, and peer supporters receive trauma-informed training to better help our members.

We use evidence-based recovery modalities. Tempest uses a combination of scientifically-backed recovery modalities to holistically address Alcohol Use Disorder. With clinically-validated treatments like Cognitive and Dialectical Behavioral Therapies, mindfulness-based practices, and peer intervention, our members are given an in-depth overview of how addiction and alcohol affect the brain. Our materials are all thoroughly researched and reviewed by our clinical team to ensure accuracy...

Question:

What is your refund policy?

Answer:

Because of the extensive time, effort, preparation, and care that goes into creating and providing the Tempest Offerings, we do not offer refunds beyond 7 days of your Core Membership purchase date, and 7 days from your Intensive start date.

For more information, please see our terms of use.

Question:

What is your cancellation policy?

Answer:

Tempest members are committed to an annual subscription that can be paid in monthly installments, or in one lump sum up front. After enrolling, you will be auto-renewed for Core Membership at the end of your one-year subscription period. 

You may cancel your Tempest membership in the first 7-days of your Core Membership and 7 days from your Intensive start date by contacting support@jointempest.com. Please include the words “Membership Cancellation Request” in the subject line of your email. We do not offer cancellations for your annual commitment after the 7-day period, but you may stop the auto-renewal by contacting support@jointempest.com. 

Question:

Do you offer one-on-one support?

Answer:

Yes! One-on-one Accountability Coaching is available as an add-on to your Core membership. Our Recovery Coaches are here to help you stay on track for achieving your goals, whether they're related to quitting drinking, or your wellness in general. 

Accountability Coaching sessions are reserved in 4-week blocks, and it costs $199 for 4 sessions, which averages out to $49 a session. You’ll meet one-on-one with your Recovery Coach via video chat, for four 30-minute sessions over the course of four weeks. 

Question:

Can I use my FSA or HSA to pay for Tempest’s offerings?

Answer:

Many people may have a Health Savings Account (HSA) or Flexible Spending Account (FSA) through their health insurance or employer. These funds can be used to pay for a variety of medical and healthcare related expenses. Substance use education, peer counseling and self-help groups are included in these expenses, which has allowed our members to use HSA/FSA funds to pay for Tempest in the past. Tempest cannot guarantee that your particular HSA/FSA administrator will accept our receipt, but our customer service team will work with you to the best of our ability as any issues arise.

If you would like to use your FSA/HSA, please purchase Tempest through our site, using your FSA/HSA information. Once you’ve completed your purchase, submit your receipt to your administrator. If you have any questions or need further help, please email us at support@jointempest.com.

Question:

What should I do if I think I’m withdrawing from alcohol?

Answer:

Alcohol withdrawal can be a medical emergency and is often characterized by insomnia, rapid heartbeat, changes in blood pressure, sweating, tremors and/or hallucinations. If you are concerned you may be experiencing withdrawal contact your medical provider immediately. While we have plenty of resources to support you in your recovery, we are not a medical provider and your safety is our first priority.

Question:

What if I’m also struggling with depression or anxiety?

Answer:

Excessive alcohol use is tied to symptoms of depression and anxiety. Many of our participants come into our program feeling depressed and anxious. We find that as members reduce their alcohol intake and begin addressing the root causes of their drinking, these symptoms begin to lessen. Sometimes a member may need more intensive mental health care, and in those instances, our staff may reach out to offer additional resources.

Question:

Which level of support is right for me?

Answer:

Core Membership:

Our annual membership plan can help you build an alcohol-free life you love. You’ll get practical tools, expert-led lessons, and guidance from our Care Team, and you’ll get started right away with a 7-day introduction to our foundational philosophy and empowering approach to recovery. For more details, see our membership page.

Intensive (add-on to Core Membership):

If you want to quit drinking alongside a small group of peers with guidance from our expert instructors and Recovery Coaches, we recommend adding Intensive to your Core Membership. Our in-depth, 4-week Intensive is the only digital recovery program clinically proven to help you stop drinking. For more details, see our membership page.

Question:

Do I need Facebook to join Tempest Community?

Answer:

No. Tempest has developed our own private, proprietary community platform independent from any other social media platforms. No Facebook required!

Question:

Who is my Care Team?

Answer:

The Tempest Care Team includes our Recovery Coaches, guest instructors, and Clinical Advisors—any staff who have received trauma-informed training to work with our members. Our Care Team does a variety of things, including facilitating our support group calls, moderating our private online community, running 1:1 coaching sessions, and answering questions from our members.

Question:

What is Alcohol Use Disorder?

Answer:

Alcohol use disorder (AUD) is a pattern of problematic drinking that runs on a spectrum of mild, moderate, to severe levels of alcohol dependence.  Being on the AUD spectrum doesn’t mean you are abnormal—it means it might be time to learn some better coping mechanisms.

Everybody experiences AUD differently, so if you believe your drinking is an issue, regardless of where you are on the spectrum, you have the right to seek help.

Question:

Can I refer a friend/family member to this program?

Answer:

You can share our program information with someone else. However, please note that this is a self-select program, which means whomever you refer will need to choose to enroll themselves—you can’t enroll on someone’s behalf.

Question:

I’m already sober, can I join this program?

Answer:

Yes. Tempest Membership is a great way to strengthen your existing sobriety and connect with other people in recovery. For folks who already have some sober time, we recommend checking out our Core Membership.

Question:

I’m still drinking, can I join this program?

Answer:

Yes. Tempest is designed for the whole spectrum—those still drinking, those who are starting to go through periods of abstinence, those who are far along in their recovery. This program is not designed to just help you quit drinking, it’s designed to address the things that caused you to drink in the first place, and to help you create a life that is purpose-driven, meaningful, joyful, and empowering. 

The bottom line is that you and only you can really know when it is time to start attempting to remove alcohol from your life. You got here, that means you understand that you need to change something and you are actively doing something about it.  So if you’d like to sign up for Tempest and you’re still drinking, that’s ok. You won’t be the only one. As you go through the program, you will know when it’s time to start removing booze and testing out sobriety.

Please note: if you are in acute addiction, or experiencing symptoms of drug or alcohol withdrawal you should seek medical attention immediately.

Question:

I also do AA. Can I join this program?

Answer:

Yes. Tempest can be used on its own, or as a supplement to other recovery programs like AA. We encourage you to use all of the resources that are available to you, including community support meetings and 12-step programs—whatever helps you get sober is a good thing.

Question:

Is this program 12-step based?

Answer:

No. Tempest may be used along with 12-step programs, but we are not a 12-step based program. To learn more about how Tempest works, visit our membership page.

Question:

Does this program help with other addictions or issues like eating disorders, smoking, marijuana, or other drugs?

Answer:

While some members have used our program in the past to help with other addictions, our program is not designed to support recovery outside of alcohol. We also currently only measure and improve our efficacy in regards to alcohol recovery.

Question:

Do you offer Medication Assisted Treatment (MAT)?

Answer:

No, Tempest does not currently offer MAT.  Rather than a medication-first approach, we take a medication-next approach. We empower individuals to first explore non-medical options, before supporting their recovery through higher levels of care, including MAT when medically necessary.

Question:

Is this program available outside the U.S.?

Answer:

Since the program is online, it is available anywhere you have a strong internet connection and you have access to a desktop, laptop, tablet, or smartphone. Please note that our live events, however, are scheduled for Eastern Time, with some Pacific Time options.

Question:

Is this program accessible for people who are visually impaired, blind, or deaf?

Answer:

We are working to make our program more accessible, but we know that we have a long way to go. We don't currently offer alt text, support for text readers, or closed captioning for either lesson videos or live events.

If you're concerned about the accessibility of our program for your needs, please let us know at support@jointempest.com. We can send you a test video and PDF to see if you will be able to use our materials. Thank you for your patience as we work to make our program more accessible to everyone.

Question:

How much does Tempest cost?

Answer:

Our Core Membership plan is a total of $708 for one year, either billed monthly at $59/month, or an all-in payment, which includes a 10% discount, for a total of $637.

You can also purchase our 4-week Intensive add-on for a one-time payment of $399.

If you are unable to afford the program, we offer a scholarship, you can read more about those details here.

Question:

Do you offer a scholarship?

Answer:

Tempest offers financial aid for those who are unable to afford our membership at full price. We also focus on giving scholarships to people from communities disproportionately affected by addiction, and who have typically been less represented within traditional recovery spaces—people who identify as BIPOC (Black, Indigenous, and People of Color); LGBTQIA+; disabled; as veterans, or as poor/working class.

You can learn more and apply for our scholarship here.

Question:

Is my data safe? Is your platform secure? Do you sell data?

Answer:

We are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which means your data is protected in accordance with HIPAA regulations. We do not sell data, but (with consent) we do use intake and outcomes data for efficacy purposes. This data is anonymized and no personal contact information is associated with any data.